Forgotten Password: Are you sure that's your password? If you have forgotten your username and/or password and would like a copy emailed to you. The more information you supply me with the better chances I have resolving this issue with your first request.

Wrong Case: You must enter your username and password the exact same way each time. If you capitalized some letters when you signed-up, you must always capitalize them.

Account Cancellation: You might have sent in a cancellation request some time ago and forgotten about it. You can email me your username, password, and updated billing information and I will be happy to re-open your account! If you have disputed any charge from my company, I would have permanently closed your account right away. For more information about billing procedures, consult my billing and cancellation policy.

Fraud: I employ a program which watches out for multiple users on the same username and password. If you've found a way to trip our security program, then we've turned off your codes until you Email me.

Declined Card: If your credit card was declined upon renewal, I closed your account. Email me with updated card information and I'll be happy to try your card again.